Attorney FAQs

Q: What does it mean to be a TLPP Participating Panel Attorney? 

A: Being a TLPP Participating Panel Attorney means you have satisfied our membership requirements (you are in good standings with the State Bar of Texas, you currently hold Professional Liability Insurance and you have agreed to our fee schedule).  It also means you are part of a system that is helping Texans resolve their legal issues where they otherwise might not have been able to do so.

Q: How do I receive payment after services rendered for a TLPP Member? 

A: After you have confirmed eligibility and obtained a confirmation number, the claim can be submitted for payment after the services are rendered. TLPP finalizes and issues payment of claims within 5-10 business days of receipt. Payments are issued every Friday and most often you may receive your payment by Monday. Submit your claims by email: claims@tlpp.org, or fax (512) 327-0163.

Q: How quickly should I expect payment from a claim I submit? 

A: Upon receipt of the claim our staff reviews the claim for completeness and then processes the claim for payment. Claims are paid at the end of each week.

Q: How do I know if the TLPP Member has coverage? 

A: Every client may be eligible for benefits according to their plan year and or usage of the plan. The plan year can be calendar or according to each group the member is assigned to. Please contact us to confirm eligibility and obtain a confirmation number. The purpose to obtain eligibility is to confirm the benefit is available and the member is covered (which means being a current member). Email us at eligibility@tlpp.org.

Q: What can I charge the client under this Plan? 

A: TLPP Participating Attorneys agree to accept the payment in full for Covered Services rendered to a Members and shall not make any additional charges to the Participant for such Covered Services.  Participating Attorneys may charge incidental fees for postage, document preparation, such as faxing and copying charges.

Q: Whom should I contact for assistance?

A: Attorney Services is available to provide you one-on-one services and to ensure your needs are met. Contact us when you need claim form replacements, assistance on filing your claim, questions about covered services, claims status, updating your attorney profile, and anything related to your practice. Attorney Services is available to you for support and assistance, please contact us the Director of Attorney & Client Services, Mary Regalado-Poole at  mpoole@tlpp.org or (512) 327-1372 x115.